The response from fans when Diablo: Immortal was revealed at BlizzCon 2018 was chilly, to say the least. The company’s response to widespread backlash from the community didn’t help things much either. But Blizzard Entertainment president J. Allen Brack said that the company learned a lot from the incident.

In an interview with IGN, Brack admits that mistakes were made, and that the company learned a huge number of lessons.

“I think that one of the things that we failed to do was to...

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