Facebook also hired human contractors to listen to audio from its Messenger app

Aug 13 2019 by The Verge

 

Facebook has been hiring third-party contractors to review and transcribe audio clips of its users, according to a new report from Bloomberg. Facebook claims it stopped using human workers to review audio clips “more than a week ago,” noting that the contractors were previously hired to check whether anonymized conversations were being correctly transcribed on the Messenger app.

Since 2015, Messenger has offered a feature to transcribe voice clips to text, although it is turned...

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