Chick-fil-A CEO says 30% of people drive away because the chain's drive-thru lines are so long

Sep 16 2021 by Business Insider

 

Mary Meisenzahl/Insider

Chick-fil-A CEO said that a third of customers drive away from the drive-thru because of long lines. Putting another restaurant a few miles away doesn't reduce demand, he said. Chick-fil-A uses technology to keep drive-thrus moving efficiently. See more stories on Insider's business page.

Chick-fil-A is one of the biggest players in the fast-food drive-thru game, but some of the success might actually be driving customers away.

Exiting CEO Dan Cathy says that long...

Continue Reading Chick-fil-A CEO says 30% of people drive away because the chain's drive-thru lines are so long