YouTube CEO Susan Wojcicki has just apologized to the creator community over the company’s decision to revoke verification statuses, leaving many creators without the important badge.

“I’m sorry for the frustration [and] hurt that we caused with our new approach to verification,” Wojcicki said on Twitter. “While trying to make improvements, we missed the mark. As I write this, we’re working to address your concerns [and] we’ll have more updates soon.”

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