AT&T claims a weeks-long voicemail outage will be fixed with a single device update, but that doesn’t make sense

Oct 24 2019 by The Verge

 
Illustration by Alex Castro / The Verge

AT&T has been experiencing a weeks-long voicemail outage affecting customers across the country. But it’s hard to tell exactly what’s causing the outage, or how long until it will be fixed — and AT&T is saying conflicting things about what’s going on.

Here’s what the company told us, when we asked:

“A recent software update to some devices may be affecting our customers’ voicemail. We are working with the device manufacturer to...

Continue Reading AT&T claims a weeks-long voicemail outage will be fixed with a single device update, but that doesn’t make sense