Shoppers' returns are spiking to unprecedented levels — driving a $280 billion problem that's starting to backfire against them

Dec 7 2022 by Business Insider

 

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US shoppers will return more than one quarter of what they buy by dollar value in 2022. Inflation and a phenomenon called 'bracketing' are driving returns, Insider Intelligence says. Retailers are trying to make returns easy, but they also tend to be costly.

Shoppers will make returns equivalent to more than one quarter of their purchases this year, creating headaches for retailers and giving them more incentive to charge customers who make them.

In 2022, US consumers...

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