Walmart rolled out self-checkout to streamline operations and reduce labor – but employees and customers say it's causing a surge in thefts

Dec 13 2022 by Business Insider

 
A Walmart store.

Bruce Bennett/Getty Images

Walmart CEO Doug McMillon said stores could close if the rising tide of theft isn't stemmed.  Customers and employees blame self-checkout, which Walmart has increasingly relied on, for theft. A theft expert said automation "inherently means there's going to be less eyes on a transaction." 

Walmart's CEO has warned that the retailer may need to close down stores due to theft – but many of the company's customers and employees blame one growing...

Continue Reading Walmart rolled out self-checkout to streamline operations and reduce labor – but employees and customers say it's causing a surge in thefts