A student-loan company's 'abysmal servicing' for public servants requires a federal investigation, a Democratic lawmaker says

Dec 16 2022 by Business Insider

 
Senator Bob Menendez (D-NJ).

Alex Brandon-Pool/Getty Images

Sen. Bob Menendez urged the CFPB to investigate student-loan company MOHELA. MOHELA manages accounts for public servants, and it has been criticized for bad customer service. Borrowers have reported hours-long wait times and delays processing PSLF paperwork.

One student-loan company is responsible for the entire debt portfolio for public servants — and its track record managing communications with those borrowers is far from...

Continue Reading A student-loan company's 'abysmal servicing' for public servants requires a federal investigation, a Democratic lawmaker says