A passenger told Insider about his nightmare journey traveling on Avanti West Coast trains.

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A train passenger who spent $720 on a ticket has criticized the rail firm for cancellations and delays. He said Avanti West Coast cancelled one of the trains two minutes after the departure time. There was no first-class service on another train due to a lack of staff, he said.

A passenger who spent £589 ($720) on a return train ticket has slammed the rail company for...

Continue Reading Rail passenger paid $720 for return ticket but the train cancelled 2 minutes after departure, making his trip 10 hours long