I got stuck in Southwest's holiday meltdown. My 'quick' trip took 41 hours, I never made it to my destination, and I don't know when I'll see my bag again.

Dec 28 2022 by Business Insider

 
Brady Goodman-Williams.

Courtesy of Brady Goodman-Williams

Brady Goodman-Williams, a recruiter in LA, booked a Southwest flight to see his mom for Christmas. While he was traveling, Southwest canceled thousands of flights and left passengers stranded. Goodman-Williams spent 41 hours traveling, spent a night in Vegas, and never made it to see his mom.

This as-told-to essay is based on a conversation with Brady Goodman-Williams, a 25-year-old recruiter living in Los Angeles. It has been edited...

Continue Reading I got stuck in Southwest's holiday meltdown. My 'quick' trip took 41 hours, I never made it to my destination, and I don't know when I'll see my bag again.