Southwest Airlines chaos sparks new calls to make airlines pay passengers when flights are delayed or canceled

Dec 30 2022 by Business Insider

 
Southwest Airlines canceled almost 16,000 flights this holiday season.

Seth Herald/Getty Images

US airlines aren't legally required to offer any compensation for delayed or canceled flights. Lawmakers are pushing for change, spurred in part by the recent chaos involving Southwest Airlines. American passengers have far fewer legal protections than those in Canada or Europe. 

Southwest Airlines suffered huge disruption that began late last week when winter storms threw its operations into...

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