-
Facebook
-
Twitter
-
Google +1
Request a feature- LooksNeat © 2025. All Rights Reserved
- Terms of Service
- Privacy Policy
- Cookies
- Developed by My Guy Solutions, LLC
Valerie Szybala thought she made the right choice when she accepted United Airlines' offer to deliver her delayed luggage.
This was in the last week of 2022, when bad weather and operations failures canceled thousands of flights, most of them on Southwest Airlines. Szybala had just landed at Reagan National Airport in Washington, D.C., when the United app notified her that the bag wasn't on her flight from Chicago. It seemed easier to let the airline bring the bag, packed with souvenirs from...