“I know that no amount of apologies can undo your experience,” the email from Southwest’s CEO begins. Well, yeah, no kidding.
In the wake of Southwest Airlines’ past two weeks, which saw the airline cancel thousands of flights due to bad weather and operations issues, the company is offering passengers 25,000 Rapid Rewards points, according to the Dallas Morning News.
The offer, which is on top of any refunds for expenses incurred after flights were canceled, can be used to gain as...