Southwest is giving workers bonus points worth about $400 to say sorry for the 'physical and emotional toll' of the holiday meltdown

Jan 8 2023 by Business Insider

 
Southwest Airlines canceled more than 16,000 flights over the holiday season.

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Southwest is giving its 66,000 workers 25,000 SWAG points to redeem in its employee store. The points can be converted into gift cards worth about $400, The Dallas Morning News reported. CEO Bob Jordan told staff: "I'm sorry about the damage to your confidence and trust."

Southwest Airlines is giving its 66,000 workers bonus points that can be exchanged for gift cards or other rewards in a...

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