Chili's CEO bought grills that can cook a medium steak in under 3 minutes — and says they could shave more than $5 million in losses from unhappy customers

Jan 9 2023 by Business Insider

 
A Chili's in Manhattan Beach, California is among more than 50 equipped with Kitchen of the Future equipment.

Nancy Luna

Over the summer, Chili's was testing drone delivery and dining-room robots to improve operations.  But, under new CEO Kevin Hochman, Brinker-owned Chili's ditched robots in favor of kitchen automation. "The robotics were slower than what our servers can do," Hochman told Insider. 

You might think Kevin Hochman, the new leader of Chili's, is anti-automation.  

A few months...

Continue Reading Chili's CEO bought grills that can cook a medium steak in under 3 minutes — and says they could shave more than $5 million in losses from unhappy customers