A 101-year-old woman keeps getting mistaken for a baby on flights, and says it's because American Airlines' booking system can't handle her age

Apr 29 2024 by Business Insider

 
American Airlines.

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An elderly woman named Patricia says American Airlines keeps getting her age wrong.The computer can't process that Patricia was born in 1922, not 2022.Airlines have increasingly adopted computerization across systems, but glitches often affect the most vulnerable passengers.

American Airlines cabin crew were expecting to look after a baby on board a flight from Chicago to Marquette, Michigan, this weekend.

But sitting in the seat designated for the infant, they...

Continue Reading A 101-year-old woman keeps getting mistaken for a baby on flights, and says it's because American Airlines' booking system can't handle her age